KPIs
Download as
Year
Q1 2020
Q2 2020
Q3 2020
Q4 2020
Q1 2021
Q2 2021
Q3 2021
Q4 2021
Q1 2022
Q2 2022
Q3 2022
Q4 2022
Q1 2023
Q2 2023
Q3 2023
Q4 2023
Q1 2024
Q2 2024
Q3 2024
Q4 2024
Product
Net Promoter Score (NPS)
Year
97
29
15
71
4
58
1
28
22
10
14
95
92
83
89
54
64
8
93
86
Heated Tobacco
Net Promoter Score (NPS)
Year
5
72
55
59
7
64
90
33
59
33
93
84
50
2
98
56
7
75
55
71
Tobacco
Net Promoter Score (NPS)
Year
43
94
65
16
42
84
60
34
74
28
31
39
97
15
10
39
42
21
1
25
Cannabis
Net Promoter Score (NPS)
Year
34
57
24
3
48
55
67
72
98
44
32
66
21
99
62
40
45
76
90
49
Cannabis
Net Promoter Score (NPS)
Year
67
65
20
57
72
14
25
13
76
80
76
99
55
48
65
73
50
37
70
37
Cannabis
Net Promoter Score (NPS)
Year
89
36
52
91
62
90
99
95
68
8
5
77
89
76
77
46
14
58
26
49
Tobacco, Cannabis
Net Promoter Score (NPS)
Year
20
9
42
57
25
54
43
12
61
39
99
29
1
43
91
32
96
36
26
34
Tobacco
Net Promoter Score (NPS)
Year
36
3
91
93
5
31
16
72
19
57
88
43
5
27
61
99
48
58
36
14
Heated Tobacco
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
2026
Product
Country
Product
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
2026
Product
Product